In today’s competitive business world, it is increasingly important to gain an in depth view into your organization. To best understand the concerns and priorities of your employees and customers, you must provide them with a safe outlet to express their honest opinions and concerns. Cornerpiece Consulting provides the experience and knowledge in survey design and analysis to ensure a confidential avenue to assess the many different facets of your organization. Whether you are seeking to better understand the culture of the organization, or you want to know how your employees really feel about their job and what obstacles lie ahead for the company, the Cornerpiece approach provides reliable data driven answers to help our clients get ahead.
How do your employees view the leadership in your company? How can you improve your customer service? How can your managers become leaders in the eyes of their direct reports?
Our surveys can be delivered using paper and pen or in electronic format to companies of all sizes. We use state-of-the-art statistical software to find trends in survey data to gain a better understanding our client’s biggest needs. After administration and analysis of the survey, we create a comprehensive feedback report and present the findings to the key stakeholders in the organization. We then work with our clients, after the survey process, to plan the appropriate next steps.
Sample Survey Topics
Employee Satisfaction: Sometimes to find out the information that can take your company to the next level you have to start with the people who do the work day in and day out. Without a confidential third party, your employees won’t feel safe letting you know everything they know. Cornerpiece Consulting will tailor your survey to identity your company’s greatest strengths and areas that need your immediate attention.
Customer Satisfaction: How much would it be worth if you could identify that one thing that your customers are really looking for? If identifying your customer’s concerns is important to your business, Cornerpiece Consulting will work with you to create a custom survey that identifies everything your customers love about your business and those things that they really wish you would change. The investment is minimal but the information is priceless.
Cornerpiece Attitude Assessment: The Cornerpiece Attitude Assessment provides a quick and cost effective outlet to better understand the attitudes of your employees and check the pulse of your organization. By allowing employees to quickly address their opinions and concerns in specific areas within your organization, we are able to provide a link between employee attitudes and bottom line performance measures such as leadership, communication, shared vision, and customer focus.
Exit Interviews: Employee turnover is expensive and it can decrease morale within the entire company. To reduce turnover, you have to know why people are leaving in the first place. Conducting “in-house” exit interviews is a great start, but to find the real reasons to why your employees are leaving, you need an objective third party to conduct the interview. Quitting a job can be stressful and the stress of explaining “why” to a person still working for the company only adds to the stress. Cornerpiece Consulting’s trained consultants can find the answers you need. Exit interviews can be conducted in person, over the phone, or online.
360 Feedback: Also known as multi-rater feedback, 360 feedback is a process in which one person, often referred to as the subject, receives anonymous feedback from the people that he/she works with. Examples of competencies used in the 360 process include, but are not limited to: leadership, communication, teamwork, listening, developing others, customer focus, strategic planning, communicating the vision, and building relationships. To learn more about the benefits of using 360 feedback in your organization, please contact us.